Los Angeles,CA
Mar 14, 2008
My mother and I just returned from a 5 night stay at the Posada Mariposa. We both enjoyed our time very much at this quaint little hotel. I've traveled for work and pleasure quite a bit and stayed in all kinds of accomodations( from hostels and Motel 6's, mainstream Hyatts, Marriots, to luxury and boutique hotels such as those of the Kor group).
My mother is slightly obsessive about cleanliness, and I am about service. We chose this hotel as opposed to an all-inclusive resort because we knew we were going to be gone site seeing the majority of the time and just needed a safe, and clean place to lay our head at night and help point us in the right direction when needed. So we weren't looking for a lot of bells and whistles, just clean and safe. I was a little apprehensive getting there because it seemed to good to be true ( especially since we booked last minute). I emailed and spoke with Nadyelli quite a few times even before arriving and always got a prompt and courteous response.
She was so patient, helpful , informative, and happy to be of service. My only dissapointment was that I never got to meet her personally to thank her for all her help. Alfonso and Axel at the reception desk wear many hats ( concierge, bell hop,etc). They also were very helpful, informative, nice, and always delivered service with a smile! They are the kind of guys you could easily just hang out and chat all day with. On our last day, our airport shuttle came 45minutes early. Axel sent someone to the restaurant we were having brunch at so we would not miss our shuttle. They always went above and beyond the call of duty and did so happily. You can't get this kind of service at a large chain hotel anymore.
Surprisingly, the maids cleaned our rooms to my mothers satisfaction. So overall I would have to say that the service was one of the best things about this hotel. Hotel itself: FREE internet connection if you bring your laptop, SANS phone( but someone at reception will be happy to make a local call for you for free, and there is a calling booth right across the way) simple, clean, natural al-fresco garden setting, 23 total rooms, staircases only, firm mattresses, TV ,mini fridge, A/C, ceiling fan,outdoor seating, fun towel sculptures. Just the bare necessities. Think a budget version of the TIDES hotel without any bells or whistles.)
So much to see and do and so little time. Be sure to take the time to talk with Axel and Alfonso, they are very helpful and nice.
Cindy